POMA Corrections & Complaints Policy

English

Submit a clear request

Identify the relevant POMA page, listing, account or transaction reference; explain the disputed fact or conduct; state the requested outcome; and attach reliable supporting evidence.

Review process

POMA may acknowledge the request, preserve relevant records, restrict disputed material where necessary, seek more information and contact authorised parties before deciding.

Possible outcomes

A confirmed material error may be corrected, annotated, updated, restricted or removed. A request does not require removal where retention or publication is lawful, accurate and justified.

Urgent and abusive reports

Clearly identify a genuine urgent safety, fraud or legal concern. Repetitive, fraudulent, threatening or bad-faith submissions may be restricted.