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Platform Tutorials

Step-by-step guidance matched to your approved POMA role. Restricted workflows stay hidden.

This is the official POMA tutorial page for platform guidance.
Your current accessVisitor / Guest
Platform Tutorials→ FAQs→ Escrow & Resolution→

General platform guidance

Account & accessShown for: Visitor / Guest

Sign in, understand your access and use My Portal

  1. Sign in with your own POMA account.
  2. Open My Portal; the menu is permission-aware and shows only approved workspaces.
  3. Check Notifications for approvals, issues or actions requiring attention.
  4. If access is pending, restricted or suspended, use Help & Escrow instead of trying to bypass the restriction.
Good practice: Never share your password or OTP. Administrators grant or revoke platform permissions.
Media & listingsShown for: Visitor / Guest

Find, compare and review media

  1. Open Explore Media or the Media Directory.
  2. Filter by city, area, media type, size and other available attributes.
  3. Open the listing and review photos, location, media details, availability and Traffic & Audience information.
  4. Save or compare suitable sites before requesting a campaign or quotation.
Good practice: Traffic and audience predictions are planning ranges unless an item is explicitly shown as verified actual data.
Payments & escrowShown for: Visitor / Guest

Use escrow and payment instructions safely

  1. Confirm that the specific transaction is explicitly marked for escrow/protected payment.
  2. Use only payment instructions attached to the official POMA transaction.
  3. Verify any changed bank or beneficiary details through the official record or authorized POMA management.
  4. Keep payment reference, quotation and approvals linked to the transaction.
  5. Use Escrow & Resolution if a milestone, refund or dispute needs review.
Good practice: POMA never needs your password or OTP and you should not pay a personal account on the basis of a chat message.
Disputes & supportShown for: Visitor / Guest

Report an issue or dispute

  1. Record the site, campaign or transaction reference.
  2. Describe the issue factually and add dated evidence.
  3. Attach quotation/approval/payment/proof records that directly relate to the issue.
  4. Submit through the permitted POMA issue/support channel.
  5. Track the resolution and keep all decisions inside the recorded case.
Good practice: A concise evidence trail is more useful than screenshots without context.