Frequently Asked Questions

POMA is permission-aware. Menus and actions depend on your approved role, access status and capabilities. Contact POMA if your legitimate work requires additional access; do not share another user’s account.

Public help and permitted public pages remain available, but restricted workspaces stay hidden until Administrator approval.

Site fields may have different verification states. Use the visible evidence/status indicators and treat unverified or modeled information accordingly. POMA site-data staff verify photos and approved site parameters, not Traffic Intelligence counts.

Predictions and modeled traffic/audience values are shown as ranges. A precise value should be treated as actual only when the interface explicitly identifies it as a verified recorded observation.

Media can be booked, released, blocked, under maintenance or otherwise unavailable. Use the current Availability information and recorded campaign confirmation rather than an old screenshot.

No. Escrow protection applies only when the specific approved transaction explicitly says so and official escrow/payment instructions have been issued.

Do not pay based only on the message. Confirm the change through the official POMA transaction record or authorized POMA management using published contact details. Never share an OTP or password.

A Campaign Tracker records assigned campaign proof/status only. Trackers do not verify site master data, collect Traffic Intelligence counts, change commercial terms or approve financial release.

Authorized POMA site-data/verification staff verify photos and approved site parameters such as location, dimensions, structure, lighting and condition.

Forecast traffic, reach, OTS and similar calculated values are uncertain by nature. POMA uses ranges for modeled/predicted values; verified actual observations remain distinct from the prediction.

No. OTS is an opportunity-to-see planning estimate based on traffic/person flow, facing share, pedestrians and visibility/dwell factors. It can be refined by better evidence but is not a guaranteed view count.

No legitimate POMA support/payment process needs your password or OTP. Report suspicious requests immediately.

POMA uses least-privilege access. Sensitive controls and internal evidence are only shown to roles that need them.

Use the relevant campaign/site/transaction reference and attach only material that supports the issue: quotation, approval, payment reference, artwork approval, assigned proof, issue report and dated communications.

Include the exact site, campaign or transaction reference, explain the issue briefly, and attach relevant evidence. This helps POMA route the matter to the correct permitted team.