Platform help
Use POMA to discover media, review site information, check availability, plan campaigns and follow only the workflows available to your account.
POMA
Help, Escrow & Resolution Center
Clear guidance for using POMA, protected transaction workflows, evidence, disputes and support. Content changes according to your approved role.
Your current access
Visitor / Guest
Guidance for your role
Visitor / Guest
Explore media, learn how POMA works, register for the correct account type and contact support before starting a protected transaction.
Escrow Desk workflow
Escrow protection applies only when a transaction is explicitly marked as escrow-protected and official transaction instructions have been issued.
- 1
Confirm the media, dates, scope and approved commercial terms.
- 2
Use only the official payment or escrow instructions linked to the approved transaction.
- 3
Keep quotations, approvals, payment references and campaign records attached to the transaction.
- 4
The responsible party completes the agreed campaign, installation or service milestone.
- 5
Required proof, approvals and issue records are reviewed against the agreed terms.
- 6
Release, refund, partial settlement, replacement or rework follows the approved transaction terms and recorded resolution.
Important
POMA never asks for passwords, OTPs or payment to a personal account. Do not accept changed bank/payment details only through a chat message. Verify any change through the official POMA transaction record or POMA management.
Disputes & resolution
Open a case with the campaign/site/transaction reference and attach the relevant quotation, approval, payment proof, communications and campaign proof. POMA routes the case to the permitted parties and keeps the evidence trail linked to the transaction.
Evidence that helps resolve a case
Approved quotation or booking; transaction/payment reference; artwork approval; assigned campaign proof; installation/maintenance proof where relevant; written approvals; issue reports and dated communications.
Safety & anti-fraud
Use official POMA pages and published contacts; never share password or OTP; confirm beneficiary details before payment; reject unofficial cash/personal-account instructions; report suspicious messages immediately.
Your relevant actions
Platform help
Use POMA to discover media, review site information, check availability, plan campaigns and follow only the workflows available to your account.
Need support now?
Use the support channel below and include the relevant site, campaign or transaction reference so the correct team can respond.
Operational guidance only. Transaction-specific commercial, banking, legal and regulatory terms take priority where applicable.